ShopMate booking guarantee

What the guarantee covers

When you confirm a booking through ShopMate, we take responsibility for the reservation. This includes verified partner checks, clear booking terms, and proactive coordination if the confirmed vehicle or timing changes.

If a confirmed booking cannot be delivered as agreed, ShopMate works to provide a replacement of the same class or a fair resolution based on the confirmed terms.

How we keep bookings reliable

• Verified partner onboarding and vehicle checks.
• Written confirmation of pickup location, vehicle class, and pricing.
• Local support team that coordinates changes quickly.
• Clear documentation for payments, deposits, and policies.

Need help with a booking?

Contact our support team and share your booking reference. We respond within one business day and coordinate next steps with the partner when needed.