Fresh delivery. Clearer operations.
Grocery delivery made simple, reliable, and transparent with ShopMate.
ShopMate Grocery is not just a storefront. It is a full operating flow for customers, stores, and ops teams — covering store discovery, product browsing, custom bill requests, payment handling, order tracking, issues, settlements, and service control in one connected system.
Customer visibility based on service area
Grocery stores are shown only when service is enabled, vendor approval is active, the store is open, and the customer address falls inside the delivery polygon.
Orders, fees, settlements, and reconciliation
The grocery flow includes service fees, delivery settings, payout sessions, vendor settlements, finance rows, and ops reconciliation.
ShopMate Grocery connects customers, stores, and operations into a single service layer instead of treating grocery as just another landing page.
Customer flow
How ShopMate Grocery works for customers from discovery to delivery.
This page now explains the real product flow properly, including visibility logic, browsing, weighted product selection, checkout, tracking, and issue handling.
Discover nearby grocery stores
Customers see approved stores based on delivery coverage, store status, and whether the grocery service is live in their area.
Browse products and categories
Search by store or product, browse categories, and explore available items with pricing, descriptions, and stock visibility.
Add items by quantity or weight
The flow supports fixed quantity items and kilogram-based grocery products with preset or custom weight selection.
Checkout with flexible payment
Customers can continue with cash on delivery or bank transfer while card payment remains available for future activation.
Track the order status live
Orders progress through clear stages like received, accepted, preparing, ready, out for delivery, and delivered.
Raise issues when needed
Customers can report missing items, wrong items, damaged items, late delivery, or other issues directly from the order flow.
Core capabilities
A grocery platform with more than just products and checkout.
These are the real service capabilities behind the grocery module across customer app, vendor app, admin, and backend operations.
Location-aware store discovery
Stores appear only when the customer falls inside the approved grocery delivery polygon and the store is open and approved.
Catalog + custom list ordering
Customers can order catalog products or request a custom grocery bill for items that are not yet listed in the store catalog.
Weighted item pricing
Products sold by kg support preset weights and custom gram or kilogram entry rather than fixed-only quantities.
Finance and settlement visibility
The grocery system includes finance snapshots, payout sessions, reconciliation, vendor settlements, and operational expense tracking.
Signature feature
Custom bill requests for items not listed in the store catalog.
This is one of the strongest grocery-specific features in ShopMate. It should be a major conversion point on the page because it solves a real customer problem instead of forcing a rigid catalog-only checkout flow.
Customer submits a custom grocery list for items not cleanly available in the catalog.
Vendor reviews the request, prices each line, marks unavailable items, and can offer substitutes.
A bill is sent to the customer with subtotal, delivery fee, service fee, and expiry time.
Customer accepts, declines, or requests changes before the request converts into a grocery order.
Customers are not limited by what is perfectly catalogued.
When grocery stores have loose items, daily availability changes, or products that are difficult to maintain cleanly in the catalog, ShopMate still gives the customer a structured way to request them. That means more flexibility for the store and better conversion for the platform.
Submit a list, receive a priced bill, approve the quote, then continue into checkout.
Price items, mark unavailable lines, suggest substitutes, and send the bill with delivery and service fees.
Payments and pricing
Clear grocery payment options with fee transparency.
The page should explain what customers can do now and what is still planned, while keeping the pricing flow easy to understand.
Cash on Delivery is supported in the live grocery flow.
Bank Transfer is supported with receipt upload and pending review flow.
Card Payment exists in the UI but is currently disabled.
Service fees can be dynamic or flat depending on grocery service settings.
Delivery fees can be store-defined or globally configured through ops settings.
Order visibility
Tracking, statuses, and issue reporting built into the order lifecycle.
The grocery journey should feel transparent after checkout too, not just before the order is placed.
Customers can review order details, see price breakdowns, confirm quoted charges when required, and report issues such as missing items, wrong items, damaged items, late delivery, or other problems.
For grocery stores
Vendor onboarding, store operations, and finance built into one workflow.
This section should convince store owners that ShopMate Grocery is operationally serious — from signup and approval to product management, custom requests, orders, and settlements.
4-step grocery vendor onboarding with store details, map pin, service area polygon, and verification uploads.
Vendor approval workflow with pending, approved, rejected, inactive, and suspended states.
Product creation, inventory management, categories, units, availability toggles, and image uploads.
Order handling across accepted, preparing, ready, completed, and cancelled workflows.
Bill request pricing workspace for custom customer lists and substitute management.
Settlement sessions, payout visibility, paid history, and vendor payout confirmation tools.
Register your grocery store
Share your store details and the ShopMate team can guide you through onboarding, approval, and launch setup.
How to register as a grocery vendor
Download the Vendor App, register with your mobile number, choose Grocery Store, complete store onboarding, and wait for approval.
Download the ShopMate Vendor App
Open shopmateapp.com/vendor, install the Vendor App, and register or sign in with your mobile number.
Choose Grocery Store
From the service selector, choose Grocery Store. New grocery vendors continue into the grocery signup flow.
Add store information and coverage
Enter store name, owner details, phone, email, district, city, address, map pin, and delivery service-area polygon.
Upload verification documents
Submit NIC front, business registration, store image, and any supported documents needed for ops review.
Configure store operations
Set category, opening and closing time, delivery availability, preparation time, and emergency contact details.
Get approved and run your store
After approval, manage products, grocery orders, custom bill requests, settings, finance, and settlements.
Ops and control
Operational oversight, moderation, and service quality control.
This section helps explain that ShopMate Grocery is managed, monitored, and configurable — not left loose after launch.
Ops overview with vendors, orders, issues, revenue, and alerts.
Vendor approval, rejection, suspension, reactivation, and operational controls.
Product moderation, order intervention, and bill request monitoring.
Issue ownership, internal notes, resolution summaries, and status history.
Settings for delivery pricing, service fee mode, commission rate, and approval rules.
SEO focus
Content shaped for search visibility in Sri Lanka grocery delivery.
The page copy now includes meaningful service explanations and keyword-rich sections rather than thin marketing-only text.
ShopMate Grocery supports keyword themes around grocery delivery in Sri Lanka, online supermarket ordering, store registration, same-day grocery fulfilment, and local service coverage in cities like Colombo.
Frequently asked questions
Answers that support both customers and store partners.
A good grocery landing page should answer operational questions early and clearly.
ShopMate Grocery is designed to give customers a better ordering experience and vendors a cleaner operating system — with visibility, support, pricing flexibility, and stronger service control from end to end.